FAQ (Frequently Asked Questions)
1. How Do I Contact You?
You can reach us by Email, Phone at 514-570-5889 or on our chat at any time. Both Head offices have customer service agents working 7 Days a Week/ 24 Hours a Day. If you contact us via email, we usually respond within the next hour to any question.
2. Do I need to pay tax on my order?
For Canadian customers:
We are required to charge the provincial GST/HST tax (which varies in your province) as required by law.
For US customers:
As our main head office is in Montreal, Canada, we do not charge any sales tax for all US orders.
3. What Payment Methods are Accepted?
All major credit cards are accepted, such as Visa, MasterCard, American Express, Discover, Diners Club, and JCB. We also accept PayPal, PayPal Express Checkout, and Shop Pay. For Canadian orders, we can also email money transfers with identification proof. All amounts are in Canadian Dollars.
4. How Do I Track My Order?
You will receive an email including your tracking number within the next 24 hours after receiving your order.
5. What Is The Shipping Cost?
Shipping within Canada is FREE. We use FedEx as our primary carrier but could ship with UPS, USPS, Canada Post, or DHL upon special request. All orders are ship within 24 hours. For US Orders: You will not pay for any duties or extra fees.
6. How long does it take to receive my order?
All Canadian and US orders usually take 2-5 business days for reception.
7. How do I find the right dog crate size for my dog?
Dog Crates Depot created a size guide to help you find the right kennel based on your dog measurements. As every dog is different, we recommend you to follow our chart closely. We also encourage our customers to take one size bigger to provide extra comfort and add a dog bed inside the kennel. If your still not sure, don't hesitate to contact us at any time.
8. Is it safe to order on DogCratesDepot.com?
Your security is our priority. Dogcratesdepot.com website is using encrypted SSL security measures that make your shopping experience and privacy completely safe.
Phone Number: 514-570-5889