Our shipping policy is plain and simple. We offer free shipping on ALL Canadian orders. If you place your order before 5 PM ET, it will be shipped the same day. All orders placed after the cut-out time will be shipped the following business day. Orders placed during the weekend or holidays will be shipped the next business day.
We currently use FedEx as our primary courier for all orders. If you prefer us to use another carrier for your order, please mention it in the comment section of your order. We currently do not accept orders going to the PO Box due to the size of our dog crates.
All orders take anywhere between 2-5 business days for you to receive. Once the package leaves our warehouse, you will receive a tracking number. Please note that we request a signature upon every delivery. In some instances, we could provide an exemption on the signature, but you will be responsible if the package is lost or stolen.
Toll Free Number: 514-570-5889